Refund policy
General return conditions (for all items, except for socks)
- Wolk has a 30-day return period.
- Items must be unused, in their original condition, with all labels attached and in the original packaging.
- Returns will be inspected upon arrival before processing refunds or exchanges. Worn or damaged items will not be refunded.
- If returned garments have stains, a €20 washing fee will be charged.
Exceptions
Gift cards are not refundable.
Return conditions for socks
We stand by the quality of our products and are committed to your satisfaction.
Socks are considered a personal hygiene product. To protect the health and safety of all our customers, we cannot accept returns or exchanges for socks once the paper wrapper has been opened or damaged.
When you return the socks with damaged packaging, you will not receive a refund.
Return Shipping
For returns within the EU:
- For refunds: A €8 shipping fee will be deducted from your refund.
- For Store Credit & Exchanges: Free returns for store credit or exchanges.
- How to return: Click the return button here to generate a prepaid return label. If you use our return service, you are covered in case of loss or theft during transit.
For returns outside the EU:
- For refunds: A shipping fee will be deducted from your refund. See below for your country.
- How to return: Click the return button here to generate a prepaid return label. If you use our return service, you are covered in case of loss or theft during transit.
Return shipping fee:
- Andorra: €25 (DHL Express)
- Norway: 300 Nkr (DHL Express)
- Switzerland: 33 CHF (DHL Express)
- United Kingdom: £25 (DHL Express)
- United States: 39$ (DHL Express)
Exchanges
Exchanges within the EU
- Free exchanges for a different size or color within 30 days.
- Exchanges are subject to stock availability.
- Wolk covers all shipping costs for exchanges.*
- How to exchange: Click the return button here to generate a prepaid return label and place a new order if you know what you need. If you need help in finding your size, please contact us at hello@wolk-antwerp.com.
- If you got a discount, please get in touch to get a new discount code.
- We will refund you the shipping cost of your second order.
- *First exchange shipment is free, but for a second exchange, the return shipping fee of €8 and the the last shipping cost will apply.
Exchanges outside the EU
- If you would like an exchange, the return shipment will not be charged.*
- How to exchange: Click the return button here to generate a prepaid return label and place a new order if you know what you need. If you need help in finding your size, please contact us at hello@wolk-antwerp.com.
- If you got a discount, please get in touch to get a new discount code.
- If customers outside the EU choose to arrange the return shipping themselves, possible taxes and customs charges and the shipment's insurance are also the customer's responsibility.
START A RETURN OR EXCHANGE HERE
Refunds
We know waiting for a refund can feel frustrating, so we want to be transparent about the process. Refunds for returned items can take 3–5 weeks to complete. When you see your package marked as delivered, this means it first arrived at our central warehouse. From there, it’s sent to the right facility where your return is carefully checked and processed.
As soon as your refund is issued, we’ll send you an email confirmation. Depending on your payment method, it may take a few more days to show up, but rest assured—it’s on its way.
If your return causes your order to fall below the free shipping threshold (different per country), the original shipping cost will be deducted from your refund.
