Returns and exchanges

Returns

Wolk has a 30-day return policy. In December we extend our return period to 40 days. Any returns must be shipped/postmarked within 30 days (or 40 days) of being received. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with the labels attached. To complete your return, we require a receipt or proof of purchase. Upon reception of the returned item, we control the goods prior to processing the refund or exchange. When there are stains on the garments, we will need to charge you a washing fee of 15 euros.

         Exceptions 

Gift cards are not refundable. You will get a new gift card instead for the value of the returned item.

Returns within the EU, the return shipping is free. Just follow the return process on our website and we will send you a return label after we approve the request. When using our return service you will be refunded in the event of theft or loss during delivery to our warehouse. 

Returns outside the EU, customers are required to pay the return shipping. It is advised that customers outside the EU purchase a UPS / DHL return label from us and include the original invoice in the package. This will avoid any customs charges.  

(email us @ hello@wolk-antwerp.com)

Cost for a return label:

• Norway, Switzerland: €35 (UPS)
• United Kingdom: €30 (UPS)
• Canada: €39 (DHLexpress)
• United States: €39 (UPS)
• Australia : €50 (UPS)

In case customers outside the EU choose to arrange the return shipping themselves possible taxes and customs charges and the insurance of the shipment is also the customer's responsibility.  Please include the original Invoice and mark  “returned goods” clearly on the outer packaging of your parcel and most importantly ensure that the 'Return Goods' option is ticked on the customs declaration form, to prevent any import charges and taxes being applied. Exchange shipments from outside the EU can be sent as temporary shipment with DHL to prevent taxes and customs charges.

Exchanges

Exchanges within the EU 

Wolk offers free exchanges for different sizes or colors within 30/40 days of your purchase. All exchanges are based on stock availability. Wolk covers both the return shipping cost and the shipping of the replacement item. 

Exchanges outside the EU 

customers are required to pay the return shipping. It is advised that customers outside the EU purchase a UPS/DHL return label from us and include the original invoice in the package. This will avoid any customs charges.  

(email us @ hello@wolk-antwerp.com)

In case customers outside the EU choose to arrange the return shipping themselves possible taxes and customs charges and the insurance of the shipment is also the customer's responsibility.  Please include the original Invoice and mark  “returned goods” clearly on the outer packaging of your parcel and most importantly ensure that the 'Returned Goods' option is ticked on the customs declaration form, to prevent any import charges and taxes being applied. Exchange shipments from outside the EU can best be sent as temporary shipment with DHL/UPS to prevent taxes and customs charges.

We cover the expense of sending the exchange item back to you.* The exchange items are sent out as soon as the returned goods have been received, processed and approved.

*except for Australia

How to return your purchase?

Within the EU:

1/ REGISTER YOUR RETURN

Go to the button on top of this page and enter your postal number and order number, what items you’ll be returning and the reason for your return. In case of exchange, please specify the size and color of the desired replacement item(s). You will then get an email with a pre-paid return label that you can download and print.

2/ PREPARE YOUR PACKAGE

Place the invoice, along with the item(s) you’d like to return, back in the original box (or other solid container). Seal it securely with tape and place the return label on a good visual place on the outside of the box.

3/ SEND IT BACK

Depending on the return label you have you can call for a pick up or drop it off at your nearest service point. Please make sure you return your package within 7 days after you have received the label. 

For any shipping country, pre-paid return slips are only valid when returning from the same country the order was originally shipped to. Should you return your order from another country than the one it was shipped to, please get in touch with our customer care.

Outside the EU:

Customers must pay for the return shipping. It is advised that customers outside the EU purchase a DHL/UPS return label from us and include the original invoice in the package. This will avoid any customs charges.  

(email us @ hello@wolk-antwerp.com)

Check the cost of a return labels above.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
The refund will be processed, and a credit will automatically be applied to your original method of payment, within a 4-5 days. 

If, after a return, your order value drops below the free shipping condition (see conditions per country), then we will not refund the initial shipping cost.

See the shipping cost here.

Late or missing refund

If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at orders@wolk-antwerp.com. 

 If you need help, please email us at hello@wolk-antwerp.com