Returns and exchanges

You can initiate your return or exchange(except for socks) here within 30 days of receipt and get a prepaid return label. 

NOTE: Place a new order if you want to exchange. If you got a discount, please get in touch to get a new discount code. hello@wolk-antwerp.com 


General return conditions (for all items, except for socks)

  • Wolk has a 30-day return period.
  • Items must be unused, in their original condition, with all labels attached and in the original packaging.
  • Returns will be inspected upon arrival before processing refunds or exchanges. Worn or damaged items will not be refunded.
  • If returned garments have stains, a €20 washing fee will be charged.  

Return conditions for socks

We stand by the quality of our products and are committed to your satisfaction.

Socks are considered a personal hygiene product. To protect the health and safety of all our customers, we cannot accept returns or exchanges for socks once the paper wrapper has been opened or damaged.

When you return the socks with damaged packaging, you will not receive a refund. 

Exchange conditions

Exchanges within the EU 

  • Free exchanges for a different size or color within 30 days.
  • Exchanges are subject to stock availability.
  • Wolk covers all shipping costs for exchanges.*
  • How to exchange? Click the button on the top of this page to get a prepaid return label and place a new order if you know what you need. If you need help in finding your size, please contact us at hello@wolk-antwerp.com.
  • If you got a discount, please get in touch to get a new discount code.
  • We will refund you the shipping cost of your second order.
  • *First exchange shipment is free, but for a second exchange, the return shipping fee of €8 will apply and you will have to pay for the last shipment.

Exchanges outside the EU 

  • If you would like an exchange, the return shipping label will not be charged.* 
  • How to exchange? Click the button on the top of this page to get a prepaid return label and place a new order if you know what you need. If you need help in finding your size, please contact us at hello@wolk-antwerp.com.
  • If you got a discount, please get in touch to get a new discount code.
  • *The first return shipping label for exchange is free, but the return shipping fee will apply for a second exchange.
  • If customers outside the EU choose to arrange the return shipping themselves, possible taxes and customs charges and the shipment's insurance are also the customer's responsibility. 

Return conditions

For returns within the EU:

  • For refunds: A €8 shipping fee will be deducted from your refund.
  • For exchanges: Free returns. See above.
  • How to return: Click the return button at the top of this page to generate a prepaid return label. If you use our return service, you are covered in case of loss or theft during transit.  

For returns outside the EU:

  • For refunds: A shipping fee will be deducted from your refund. See below the cost for your country.
  • For exchanges: the return shipping label will not be charged. See above. The first return for exchange is free of charge, but a return fee will be charged for a second exchange. 
  • How to return: Click the return button at the top of this page to generate a prepaid return label. If you use our return service, you are covered in case of loss or theft during transit.  

Return shipping fee:

  • Andorra: €25 (DHL Express)
  • Norway: 300 Nkr (DHL Express)
  • Switzerland: 24 CHF (DHL Express)
  • United Kingdom: £25 (DHL Express)
  • United States: 39$ (DHL Express)

How to return your purchase?

1/ REGISTER YOUR RETURN

  • Click the return button at the top of this page and enter your order details.
  • Select the item(s) you are returning and the reason.
  • You will receive a prepaid return label via email.

2/ PREPARE YOUR PACKAGE

  • Place the item(s) in the original box or a sturdy container.
  • Seal it securely and attach the return label in a visible spot.

3/ SEND IT BACK

  • Drop it off at the nearest service point.
  • Ensure the return is shipped within 7 days of receiving the return label.

IMPORTANT:

  • Prepaid return labels are only valid within the country of the original shipment.
  • If returning from a different country, please contact customer care.

Returns for Faulty or Defective Products

If the items you purchased are found to be faulty, defective, or not as described, you are entitled to a remedy.

A product is considered faulty if:

  • It has a manufacturing defect, such as a hole or torn seam, upon receipt.
  • It is not fit for its intended purpose.
  • It does not match the description on our website or packaging.

If you believe your items are faulty, please contact our customer service team at hello@wolk-antwerp.com within 15 days of your purchase. You will need to provide proof of purchase and a clear photo or description of the defect. We will assess the issue and, if a fault is confirmed, we will offer a replacement, repair, or full refund in accordance with the law.

Refunds

We know waiting for a refund can feel frustrating, so we want to be transparent about the process. Refunds for returned items can take 3–5 weeks to complete. When you see your package marked as delivered, this means it first arrived at our central warehouse. From there, it’s sent to the right facility where your return is carefully checked and processed.

As soon as your refund is issued, we’ll send you an email confirmation. Depending on your payment method, it may take a few more days to show up, but rest assured—it’s on its way.

If your return causes your order to fall below the free shipping threshold (different per country), the original shipping cost will be deducted from your refund.

See the shipping policy here.

Exceptions 

Gift cards are not refundable. You will get a new gift card for the value of the returned item instead.

 

For any additional assistance, feel free to contact us at hello@wolk-antwerp.com.

Thank you for shopping with Wolk!