We do our best to ensure the products are delivered as soon as possible at the delivery address the buyer provided with their order. Dates of delivery are, therefore, indicative.
Orders within the European Union will mostly be shipped with DPD home or UPS from our warehouse in Belgium. This is our standard shipping method and can take 2-5 days, depending on the country. However, you can also choose express delivery with DHL Express. (1-2 days within EU)
Orders outside the EU will be shipped with UPS or DHL express from our warehouse in Belgium (EU).
The parcel can be delivered directly to your home, office, or service point. We cannot deliver to post office boxes. Since delivery attempts are usually done during the day, we recommend using your work address or a service point. Please keep in mind to check your employer's policy because it can be that he has agreed to drop off without a signature. If the package gets lost because of this, it's your responsibility, and not the courier nor Wolk can be held accountable.
You will receive a confirmation email with all your delivery details after placing your order.
When your package leaves our warehouse, we will notify you with the tracking number. If the courier cannot deliver, the courier will leave a card in your mailbox. DHL Express will make a second attempt. Through the DHL On Demand Delivery tool, you can arrange a different delivery method online: service point (open on Saturdays and has extensive opening hours), a different address, neighbours, and delivery without a signature; or you can ask for delivery on a different day.
If the courier cannot deliver to your address because you were absent, your package will be dropped at a service point, and you will have 7 days to collect the shipment. When the parcel is not collected on time or the address is incorrect, the package will be returned to Wolk. Wolk has the right to charge you for the extra shipping cost of returning the package.
Please note that the courier services and processes differ among countries and cities. Wolk cannot be held responsible for changes to DHL, DPD, or UPS's terms of service; therefore, please refer to dhl.com, DPD.com, or UPS.com for current information for your specific location.
The shipping cost will be determined at the checkout based on the item price, discounts or promotion codes.
We occasionally offer free deliveries on all orders, which will be clearly stated on our website. Please note that the campaign for free deliveries will be activated on your order at the checkout.
We use fully tracked shipping methods, and you can check the status of your package at any time using the link in the shipping notification or visit DHL tracking or DPD tracking or UPS tracking directly.
Wolk ensures each purchase from when it enters transit until it is delivered to you. All orders require a signature upon delivery, at which point you become responsible for the shipment. If you have specified a recipient other than yourself for delivery purposes, you also accept that the third party’s signature is sufficient proof of delivery and fulfilment by Wolk.
Taxes and duties
Within the European Union, orders are shipped on a DDP (Delivery Duty Paid) basis, meaning that all taxes and duties are included in the final price.
Orders to the United States, United Kingdom, and Switzerland are shipped on DDP (Delivery Duty Paid). This means that we will cover the VAT and customs charges.
All other orders outside the European Union will be sent DAP (Delivered at Place). Your order may, therefore, be subject to local taxes and import duties levied by your local customs authority or the used shipping carrier. We cannot calculate the duties and taxes your order might incur, as these charges are imposed directly by the destination country and vary between countries. Wolk does not cover any such taxes, duties or related charges.