Wolk Shipping conditions

We ship to multiple countries, both within and outside the EU. While we aim for fast delivery, shipping times are indicative and may vary based on location and courier services.

Your order will be shipped from our warehouse in Belgium via the courier assigned to your country:

• Austria – Austrian Post 
• Belgium – Bpost
• Croatia, Czechia, Estonia, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Poland, Portugal, Romania, Slovakia, Slovenia, Spain – GLS
• France – Colissimo
• Italy – Poste Italiane SDA
• Denmark, Finland, Sweden – Post Nord
• Germany – Hermes Germany
• Netherlands – Post NL
• Andorra, Canada, Norway, Switzerland, United Kingdom, United States – DHL Express 

• Orders are delivered to your home or office.
• Service points are not available yet, but we are working on adding this option.
• P.O. boxes cannot be used as a delivery address.
• We recommend using a work address, as deliveries are typically made during business hours. However, check your employer’s policy, as Wolk and the courier are not responsible for lost packages due to employer agreements. For example, your employer could have a “no signature allowed drop off policy”, which can result in not finding the package.

Below you see all countries we ship to + cost.

ANDORRA shipping cost : €25 , DHL Express, 1-3 days

AUSTRIA shipping cost: €9 (Free above €200), Austrian Post, 3-4 days

BELGIUM shipping cost: €7 (Free above €200), Bpost, 1-2 days

CANADA shipping cost: $48 CAD  DHL Express, 3-5 days

CROATIA shipping cost: €12, GLS, 4-7 days

CZECHIA shipping cost: CZK 250, GLS, 3-4 days

DENMARK shipping cost: Dkr 67 (Free above Dkr 1500), PostNord, 5-7 days

ESTONIA shipping cost: €12, GLS, 4-6 days

FINLAND shipping cost: € 15, PostNord, 5-7 days

FRANCE shipping cost: €9 (Free above €200), Colissimo, 2-4 days

GERMANY shipping cost: €7 (Free above €200), Hermes, 2-3 days

GREECE shipping cost: €15, GLS, 5-7 days

HUNGARY shipping cost: €12, GLS, 3-4 days

IRELAND shipping cost: €12, GLS, 3-4 days

ISLE OF MAN: £25, DHL Express, 3-5 days

ITALY shipping cost: €9 (Free above €200), Poste Italiane, 4-6 days

JERSEY: £25, DHL Express, 3-5 days

LATVIA shipping cost: €12, GLS, 4-6 days

LITHUANIA shipping cost: €12, GLS, 4-6 days

LUXEMBOURG shipping cost: €7 (Free above €200), GLS, 1-2 days

NORWAY shipping cost: 400 NKR, DHL Express, 2-3 days

NETHERLANDS shipping cost: €7 (Free above €200), PostNL, 1-3 days

POLAND shipping cost: €9, GLS, 3-4 days

PORTUGAL shipping cost: €15, GLS, 3-4 days

ROMANIA shipping cost: €15, GLS, 3-4 days

SLOVAKIA shipping cost: €12, GLS, 3-4 days

SPAIN shipping cost: €15, GLS, 3-4 days

SWEDEN shipping cost: 110Skr (Free above 2870 Skr), PostNord, 3-5 days

SWITZERLAND shipping cost: 33 CHF, DHL Express 2-3 days

UNITED KINGDOM shipping cost: 25£, DHL Express, 3-5 days

UNITED STATES shipping cost: 39$, DHL Express, 3-5 days

European Union (EU) Orders

• All orders within the EU are shipped on a DDP (Delivery Duty Paid) basis.
• This means all taxes and duties are included in the final price—no additional costs upon delivery.

Orders Outside the EU 

• Orders shipped outside the EU are sent DAP (Delivered At Place).
• This means your order may be subject to local taxes and import duties, levied by your local customs authority or shipping carrier.
• The product price is not included EU VAT.
• Wolk does not cover these additional charges. Below you have an overview of the estimated costs applied.
• You will receive an email from DHL express prior to delivery to pay for these charges.
• If you refuse to pay for the duties and taxes, the shipment will be returned, but additional return costs and import costs will be deducted from your refund.

NORWAY : 10.7% customs fee + 25% VAT

SWITZERLAND : 19 CHF processing fee + 8.1% VAT

UNITED STATES: 15-17% customs fee + 18$ processing fee

UNITED KINGDOM :

• for orders above £135 in total: 12% customs fee + 11£ processing fee + 20% VAT
• for orders below £135 in total: 11£ processing fee + 20% VAT

• After placing your order, you will receive a confirmation email with all delivery details.
• When your package leaves our warehouse in Belgium, you will get a tracking number via email.
• Please track your package to check delivery updates and expected arrival times.

• Wolk ensures each purchase from when it enters transit until it is delivered to you. All orders require a signature upon delivery, at which point you become responsible for the shipment.
• If you have specified a recipient other than yourself for delivery purposes, you also accept that the third party’s signature is sufficient proof of delivery and fulfilment by Wolk.

• Shipping services and delivery processes vary by country and city. Wolk is not responsible for courier service changes. Please refer to your tracking link for the most up-to-date information.
• If you are absent during delivery, the courier will drop off your package at a local service point, where it will be available for 7 days.
• If your package is not collected on time or the address is incorrect, it will be returned to Wolk. In such cases, you may be charged for additional shipping costs.
• DHL Express will make a second delivery attempt and offers flexible delivery options through their On Demand Delivery tool, where you can change the delivery date and the delivery address.