Wolk Shipping conditions

We ship to multiple countries, both within and outside the EU. While we aim for fast delivery, shipping times are indicative and may vary based on location and courier services.

Your order will be shipped from our warehouse in Belgium via the courier assigned to your country:

• Austria – Austrian Post 
• Belgium – Bpost
• Croatia, Czechia, Estonia, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Poland, Portugal, Romania, Slovakia, Slovenia, Spain – GLS
• France – Colissimo
• Italy – Poste Italiane SDA
• Denmark, Finland, Sweden – Post Nord
• Germany – Hermes Germany
• Netherlands – Post NL
• Andorra, Norway, Switzerland, United Kingdom, United States – DHL Express 

• Orders are delivered to your home or office.
• Service points are not available yet, but we are working on adding this option.
• P.O. boxes cannot be used as a delivery address.
• We recommend using a work address, as deliveries are typically made during business hours. However, check your employer’s policy, as Wolk and the courier are not responsible for lost packages due to employer agreements. For example, your employer could have a “no signature allowed drop off policy”, which can result in not finding the package.

Below you see all countries we ship to + cost.

ANDORRA shipping cost : €25

AUSTRIA shipping cost: €9 (Free above €200)

BELGIUM shipping cost: €7 (Free above €200)

CROATIA shipping cost: €12

CZECHIA shipping cost: CZK 250

DENMARK shipping cost: Dkr 67 (Free above Dkr 1500)

ESTONIA shipping cost: €12

FINLAND shipping cost: € 15

FRANCE shipping cost: €9 (Free above €200)

GERMANY shipping cost: €7 (Free above €200)

GREECE shipping cost: €15

HUNGARY shipping cost: €12

IRELAND shipping cost: €12

ITALY shipping cost: €9 (Free above €200)

LATVIA shipping cost: €12

LITHUANIA shipping cost: €12

LUXEMBOURG shipping cost: €7 (Free above €200)

NORWAY shipping cost: 400 NKR

NETHERLANDS shipping cost: €7 (Free above €200)

POLAND shipping cost: €9

PORTUGAL shipping cost: €15

ROMANIA shipping cost: €15

SLOVAKIA shipping cost: €12

SPAIN shipping cost: €15

SWEDEN shipping cost: 110Skr (Free above 2870 Skr)

SWITZERLAND shipping cost: 33 CHF

UNITED KINGDOM shipping cost: 25£

UNITED STATES shipping cost: 39$

European Union (EU) Orders

• All orders within the EU are shipped on a DDP (Delivery Duty Paid) basis.
• This means all taxes and duties are included in the final price—no additional costs upon delivery.

Orders Outside the EU 

• Orders shipped outside the EU are sent DAP (Delivered At Place).
• This means your order may be subject to local taxes and import duties, levied by your local customs authority or shipping carrier.
• The product price is not included EU VAT.
• Wolk does not cover these additional charges. Below you have an overview of the estimated costs applied.
• You will receive an email from DHL express prior to delivery to pay for these charges.
• If you refuse to pay for the duties and taxes, the shipment will be returned, but additional return costs and import costs will be deducted from your refund.

NORWAY : 10.7% customs fee + 25% VAT

SWITZERLAND : 3 CHF processing fee + 8.1% VAT

UNITED STATES: 15-17% customs fee + 18$ processing fee

UNITED KINGDOM :

• for orders above £135 in total: 12% customs fee + 11£ processing fee + 20% VAT
• for orders below £135 in total: 11£ processing fee + 20% VAT

• After placing your order, you will receive a confirmation email with all delivery details.
• When your package leaves our warehouse in Belgium, you will get a tracking number via email.
• Please track your package to check delivery updates and expected arrival times.

• Wolk ensures each purchase from when it enters transit until it is delivered to you. All orders require a signature upon delivery, at which point you become responsible for the shipment.
• If you have specified a recipient other than yourself for delivery purposes, you also accept that the third party’s signature is sufficient proof of delivery and fulfilment by Wolk.

• Shipping services and delivery processes vary by country and city. Wolk is not responsible for courier service changes. Please refer to your tracking link for the most up-to-date information.
• If you are absent during delivery, the courier will drop off your package at a local service point, where it will be available for 7 days.
• If your package is not collected on time or the address is incorrect, it will be returned to Wolk. In such cases, you may be charged for additional shipping costs.
• DHL Express will make a second delivery attempt and offers flexible delivery options through their On Demand Delivery tool, where you can change the delivery date and the delivery address.