Terms of service

Identity of the company

Wolk is a brand of

Kashmir VOF

Brialmontlei 17

2018 Antwerpen

Belgium

Sales tax identification number: BE 0824 124 767

Email: hello@wolk-antwerp.com

Validity

By purchasing something from the Wolk webshop, the buyer automatically engages in our “Service” and the buyer confirms that he/she has read these Terms of Service, including the additional terms and conditions and policies referenced herein and/or available by hyperlink, and agree with them. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

 

Online store items

These Terms of Service, as well as any information on the site are the intellectual property of Kashmir VOF and are protected with trade marks. It is not allowed to use products, product photos and / or text from the website for commercial purposes unless written permission has been given by Kashmir VOF. Any infringement may result in legal actions.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

Modifications

The prices indicated on the Wolk Webshop are denominated in euros, are inclusive of Value Added Tax (VAT) and are exclusive of shipping costs. The shipping costs will be charged separately depending on the country the buyer lives in and are clearly communicated during checkout and here in our Shipping section. The total purchase price due will be indicated when the buyer has indicated his/her customer information, shipping address and shipping method, and can be reviewed before the order is confirmed.

Depending on the country the buyer lives in, it is possible that extra Import Taxes, Custom Fees or possible toll fees can be charged upon arrival of his/her order. For more terms and information on additional charges, please refer to section 7.7.

Delivery, Costs and extra charges

We do our utmost to make sure the products are delivered as soon as possible at the delivery address the buyer provided with his/her order. Dates of delivery are therefore indicative.

Wolk Webshop can never be held responsible if the order is not delivered on time and we are not liable for any loss, liability, damage, cost or expense arising out of late delivery, to the extent permitted by law. Wolk Webshop is not responsible for orders that are lost by way of act of others, unforeseen circumstances or force majeure.

All orders are shipped with DHL express. The parcel can be delivered directly to your home or office. Since delivery attempts are normally done during the day, we recommend that you use your work address. You will recieve a confirmation email after placing your order with all the details of your delivery.

When your package leaves the warehouse, you will be notified by DHL by email or SMS about when and where your package will be delivered. If DHL are unable to deliver, the courier will leave a card in your mailbox. Through our On Demand Delivery tool, you can arrange a different delivery method online: service point (it’s open on Saturdays and has extensive opening hours), a different address, neighbours, delivery without signature, … Or you can ask for delivery on a different day . We are unable to deliver to post office boxes.

If an order cannot be delivered because of an incorrect address provided by the buyer or if the buyer is absent at the time of delivery, then this is entirely the buyer’s responsibility. In case the buyer is absent, the logistics partner will sometimes try to arrange a second delivery moment, deliver the order with one of the neighbors or at a parcel center nearby. Some will even try a third delivery attempt. In case the buyer is absent on the second or third delivery attempt, the logistics partner can decide to deliver the order in a parcel center or send the order back to Wolk Webshop. Wolk Webshop can never be held responsible or liable for delays or extra costs arising from the absence of the buyer. If for any of these reasons the parcel cannot be delivered by our logistic partner, Wolk Webshop reserves the right to partially refund the shipping costs.

Shipping costs are calculated based on the products, packaging and the country the buyer lives in. For EU countries, the shipping costs are fixed and the buyer can check the rates for his/her country in the overview on our Shipping Section, or during checkout.

Within the European Union orders are shipped on DDP (Delivery Duty Paid) basis, meaning that all taxes and duties are included in the final price. Depending on the country the buyer lives in, it is possible that extra Import Taxes, Custom Fees or possible toll fees can be charged upon arrival of the buyer’s order. In no way can Wolk Webshop be held responsible for a compensation of any kind for these additional charges.

In case the buyer has to pay additional import taxes, custom fees or possible toll fees, he/she agrees and engages to pay the entire amount of these import taxes in time as indicated by the local logistics partner or local customs officer. In case the buyer refuses to pay for these additional charges or fails to pay the entire amount in time for his order to get customs clearance, the order will be returned to Wolk Webshop. In this case, Wolk Webshop reserves the right to refund the amount of the order and shipping costs minus the charges of the import taxes of the return. In this case, the buyer will be informed by the customer service of Wolk Webshop with a detailed indication of these import charges.

Returns

Wolk has a 15-day return policy. Any returns must be shipped/postmarked within 15 days of being received. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with the labels attached.

To complete your return, we require a receipt or proof of purchase.

Upon reception of the returned item, we control the goods prior to processing the refund or exchange.

Only regular priced items may be refunded, unfortunately sale items cannot be refunded, only exchanged for another size.

Gift cards are also not refundable.

Exchanges

Within the European Union Wolk offers free exchanges for different sizes or colors within 15 days of your purchase. All exchanges are based on stock availability. Wolk covers both the return shipping cost and the shipping of the replacement item.

The exchange items are sent out as soon as the returned goods have been received, processed and approved.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.

If after return your order value drops below 100 euro, then we will not refund that shipping cost.

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at orders@wolk-antwerp.com.

 

How to return your purchase?

1/ REGISTER YOUR RETURN

Go to our return page and enter your order number, what items you’ll be returning and the reason for your return. In case of exchange, please specify the size and color of the desired replacement item(s).You will then get an email with a pre-paid return label that you can download and print.

2/ PREPARE YOUR PACKAGE

Place the invoice, along with the item(s) you’d like to return, back in the original box (or other solid container). Seal it securely with tape and place the return label on a good visual place on the outside of the box.

3/ SEND IT BACK

Book your free pickup by calling your local DHL express or go to DHL pick up to arrange a collection. Or, if available you can drop it off at your nearest DHL service point 

For any shipping country, pre-paid return slips are only valid when returning from the same country the order was originally shipped to. Should you return your order from another country than the one it was shipped to, please contact our customer care.

Currently we are not shipping to countries outside the EU, but we are working on this. We will keep you posted when it changes.


Collected information

If the buyer places an order on the Wolk webshop, his/her data will be included in the customer base of Wolk. The contact information the buyer provided is necessary to process and complete his/her order. The transmission of incorrect or false identity information is considered a breach of these Terms and Conditions. The buyer’s data is protected and will not be passed on to third parties, except those that are necessary to complete the order, and the database of Shopify in the US.

Privacy

We respect the privacy rights of our visitors and recognize the importance of protecting your personal information. We have adopted a Privacy Policy that guides how we collect, store and use the information that you provide us.

The personal information you forward to Wolk will only be used to fulfill orders, keep you up to date and assure you the best service. Wolk will not allow third parties to see or use your personal details without your prior consent. You have the right to view your personal details upon request. If the information is incomplete or incorrect, you have the right to have the information corrected or deleted. If you wish to end your subscription to our newsletter, please click “Unsubscribe” in the email footer or send an email to hello@wolk-antwerp.com.

Cookies

Cookies are used in the site in order to improve your experience. As you navigate our site, your preferences are remembered through the temporary use of “session” cookies. Cookies enable our systems to gather information about your browser as well as monitor the your navigational patterns while browsing the site. Site users have the option to accept or disable cookies through their browsers, as well as being notified when a cookie is to be activated. This enables you to reject usage of this cookie or erase the cookie at the end of your visit. If you choose to disable your cookies or erase cookies, your user experience may be limited.

Products or services

Wolk has made every effort to display as accurately as possible the colors and images of our products that appear in the Wolk. We cannot guarantee that the display of any color on the buyer’s computer monitor will be accurate.

Accuracy of billing and account information

Wolk reserves the right to refuse any order the buyer places with us and we may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order if we believe that the order placed by the buyer, or someone using the name of the buyer is considered fraudulent. We therefore use Shopify’s built in Risk Analysis tool to check the details of the buyer’s billing information, using certain parameters. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that Wolk makes a change to or cancel an order, we attempt to notify the buyer by contacting the email and/or billing address/phone number provided at the time the order was made. Wolk reserves the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

The buyer agrees to provide current, complete and accurate purchase and account information for all purchases made on the Wolk. The buyer agrees to promptly update his/her account and other information so that we can complete the buyer’s transactions and contact you as needed.

Payment

At the moment, Wolk supports the following Payment options:

  • PayPal
  • Credit Card: Visa, Mastercard
  • iDeal, Bancontact/Mister Cash
  • Sofort
  • Cart Bancaire
  • Wolk Gift Cards

The buyer’s order will be sent once Wolk has received the full payment amount.

Wolk is in no way responsible for any credit card fraud or identity theft of their respective holder. We reserve the right to cancel the buyer’s order and his/her payment if we detect a high risk of fraud, as indicated by Shopify's risk analysis.

Gift Cards/Discount Codes

Gift Cards are valid 1 years after the purchase date of the Gift Card.

The validity and value of a Gift Card or discount voucher, purchased or granted in the Wolk webshop, is always mentioned on the Gift Card. 

In case of Fraud, attempt to swindle/scam or presumption of other illegal activities through the use of Gift Cards or discount vouchers, or when using the vouchers in the Wolk, we reserve the right to cancel the buyer's order, demand another payment method and/or delete his/her account from the Wolk.

The amount of a Gift card can never be refunded on any other payment method, or paid in cash.

Errors, inaccuracies and omissions

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. Wolk reserves the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after the buyer has submitted his/her order).

Wolk has made every effort to display as accurately as possible the colors and images of our products that appear at the Wolk. We cannot guarantee that the buyer’s computer monitor's display of any color will be accurate.

Force Majeure

Kashmir VOF cannot be held liable for non-compliance of the Service due to force majeure.

“Force Majeure Event” shall mean any of the following, the occurrence of which makes performance of the Service impossible, impracticable or unsafe: an act of God (including without limitation earthquake), inevitable accident, fire, strike or other labor dispute, war or threat of war, act of public enemy, act of terrorism or threats thereof, riot or civil commotion, national state of emergency, enactment, rule, order or act of any government or governmental instrumentality, failure of technical facilities, epidemic (including a health epidemic), interruption in, or substantial delay or failure of, technical facilities, or failure or substantial delay of necessary transportation services, or any other event or condition beyond Wolk reasonable control, as applicable.

Governing law

These Terms of Service and any separate agreements whereby Wolk provides the buyer Services shall be governed by and construed in accordance with the laws of Belgium, but to the express exclusion of the applicability of the provisions of the United Nations Convention on Contracts for the International Sale of Goods of 11 April 1980. In case any dispute in relation or arising out of this agreement, the case shall be submitted to the exclusive jurisdiction of the exclusive jurisdiction of the Antwerp District Court.

Changes to terms of service

The buyer can review the most current version of the Terms of Service at any time on this page.

Wolk reserves the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is the buyer’s responsibility to check our website periodically for changes. The buyer’s continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

The invalidity or unenforceability of any particular provision of these Terms do not affect the other provisions hereof and these terms shall be construed in all respects as if such invalid or unenforceable provision were omitted or modified by a court of competent jurisdiction in such a way as to make it valid and enforceable

Last update: Februrary 14,2018.